We are seeking a motivated Brand Engagement Specialist for Sartor Fashion tech industries.The Brand Engagement Specialist serves as a key player on the customer support and brand love dream team, embracing the brand, voice, and tone on behalf of our client partners to build the ultimate customer experience (CX).
Requirements
- 1-3 years of proven experience managing social communities for brands or organizations preferred, online user-to-user support, community management social media, or marketing communications
- High-level understanding of digital channels, including similarities and differences between social media networks, messaging apps, web-based chat, community forums, consumer review sites, self-service content, and e-mail (as well as understanding of the difference between using social media on behalf of a company as opposed to personal use).
- 1-3 years customer service experience or experience working in a related industry preferred
- Ability to quickly adopt and retain high-level knowledge and expertise on client’s products and services