We are seeking a motivated Brand Engagement Specialist for Sartor Fashion tech industries.The Brand Engagement Specialist serves as a key player on the customer support and brand love dream team, embracing the brand, voice, and tone on behalf of our client partners to build the ultimate customer experience (CX).
- 1-3 years of proven experience managing social communities for brands or organizations preferred, online user-to-user support, community management social media, or marketing communications
- High-level understanding of digital channels, including similarities and differences between social media networks, messaging apps, web-based chat, community forums, consumer review sites, self-service content, and e-mail (as well as understanding of the difference between using social media on behalf of a company as opposed to personal use).
- 1-3 years customer service experience or experience working in a related industry preferred
- Ability to quickly adopt and retain high-level knowledge and expertise on client’s products and services